Customers - please inquire at service@sherpani.com
     Retailers - please inquire at info@sherpani.com
     Call Us - 720.214.2194 (between 8:00 am - 5:00 pm MST Mon - Fri)
     Fax - 720.214.2197

     Mailing Address
     Sherpani
     2400 Central Ave, Suite E
     Boulder, CO 80301

International Shipping Powered by

We have partnered with Bongo International to service our international customers.

At checkout, Click the "International Customer Click Here To Pay" Button. Once you click the button, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase and then re-purchase those items from our site on your behalf. We will ship the goods to Bongo's Global Distribution Facility and they will be forwarded to your international address.

NOTE: All payment, shipping, or return requests should be submitted to Bongo at Support@BongoUS.com

Sherpani warrants to the original consumer that our products are free from defects in material and workmanship for as long as the purchaser owns the product - period. We will replace any product that has failed due to defects encountered during normal use. If the product is found to be defective, Sherpani will issue a gift card code to use on our website for the value of the defective bag, for the same or comparable product, regardless of when purchased.

     -  Lifetime Warranty on All Purchases
     -  Excellent Customer Service
     -  Easy Returns and Exchanges
     -  Live Customer Care Phone Support

     Would you like to return an item you purchased on the Sherpani website?

     * For purchases made through 3rd party or retail stores -
          please make your return or exchange at the original point of purchase.

     * To return an item for exchange -
          If you’d like to exchange your product for another product, the best thing to do is
          to return your item for a full product refund and place a new order at the same time.
          Placing the new order right away ensures that you’ll get it quickly, and that it won’t go out of stock.

     Looking for information on how to submit a product for a warranty request?

     - Spot Hand Wash With Mild Soap
     - No Bleach
     - No Iron
     - No Tumble Dry; Air Dry Only
     - No Dry Clean

     Thank you so much for your Sherpani Purchase.
     We do hope you are enjoying your bag! Sherpani no longer requires online registration.
     All our bags now come pre-registered to the original purchaser.
     Thank you for supporting Sherpani, and enjoy!

     Read how we respect your privacy on our Privacy Policy page.

     Learn more about how we protect your information with our Website Security.