Buy with Prime - Frequently Asked Questions
Manage Buy with Prime Orders
What is Buy with Prime and how does it work?
Buy with Prime allows millions of US-based Amazon Prime members to shop directly from participating online stores with the trusted experience that you expect from Amazon—including fast, free delivery, a seamless checkout and easy returns. When you shop directly on our site, you see the Buy with Prime button and Amazon Prime delivery promise on eligible products, which signals that the item is available for free 1-2 day shipping and easy returns. By clicking the Buy with Prime button, you can check out by signing in to your Amazon account, which prepopulates your payment and shipping details on the checkout page. You receive an order confirmation email after placing your order, and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren't an Amazon Prime member, you can sign up and start your free 30-day trial today.
Do I have to be an Amazon Prime member to use Buy with Prime?
Yes, you must be an Amazon Prime member to purchase products offering Buy with Prime on our site.
How do I make a purchase using my Prime shopping benefits on your site?
When you decide to purchase a product offering Buy with Prime on our site, you're prompted to sign in to your Amazon account. After your Amazon Prime membership is verified, your order is processed using your preferred payment and shipping information stored in your Amazon account.
Is it similar to the shopping experience that I'm familiar with as an Amazon Prime member?
Yes, Buy with Prime offers the fast, free delivery, easy returns, and seamless checkout that Prime members love.
Can I check out using Buy with Prime if I'm not in the US?
No, Buy with Prime orders can only be placed and shipped to addresses within the contiguous US, Alaska, Hawaii, and Puerto Rico.
How do I apply a coupon code to eligible products that offer Buy with Prime?
Select an eligible product and click the Buy with Prime button on the product page. Apply the coupon code at checkout and the discounted amount is deducted from the order total.
Can I use Amazon Gift Cards, Amazon promotional discounts, or Sherpani loyalty points when I check out using Buy with Prime?
No, Amazon.com Gift Cards and promotional discounts or loyalty points offered by Sherpani can't be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites in the Amazon.com Gift Card Terms and Conditions.
What forms of payment are accepted when I check out using Buy with Prime?
Amazon Pay processes payments for most Buy with Prime orders using the payment method stored in your Amazon account. Amazon Pay accepts credit and debit cards, including Visa, Mastercard, Discovery, American Express, Diners Club and JCB. Learn more about Amazon Pay payment methods.
Can I set up subscriptions using Buy with Prime?
No, Buy with Prime doesn't support subscriptions.
Where can I check the status of my order?
You can check your order status by clicking on the link in your order confirmation email, which directs you to the order details page.
How do I cancel a Buy with Prime order?
After you place an order using Buy with Prime, you can initiate an order cancellation from the order detail page if it hasn't already shipped. The link to the order detail page is included in your order confirmation email.
When do I receive a refund for a canceled order?
If the cancellation is successful, you can expect to receive your refund within 3-5 business days after the cancellation is confirmed.
How do I initiate a return for a Buy with Prime order?
To initiate a return for an eligible item purchased using Buy with Prime, click the link in the order confirmation email to go to your order details page. From there, select the item that you want to return and print a return shipping label. Package your return, and then drop it off at your local USPS location. Items purchased using Buy with Prime can't be returned using other carriers besides USPS and may not be dropped off at Amazon locations, such as Amazon Lockers, Whole Foods or Amazon Go. For more information, read the Amazon returns policy.
When do I receive a refund for a a returned item?
For eligible orders, a refund is processed when the item is dropped off at a USPS location. Otherwise, the refund is processed when the item is received and reviewed at the Amazon fulfillment center. It can take up to seven business days for the refund to show up on your account.
What happens if my order is late?
Most Buy with Prime orders arrive on time, but orders can sometimes show up after the estimated delivery date. Possible reasons for the late delivery:
- Incorrect address
- Missing apartment, building, floor or unit number
- Severe weather conditions
- Other carrier-related delays
If you don't receive your order in the estimated time frame, we recommend that you:
- Wait 48 hours to allow for unexpected delays.
- Confirm the correct shipping address in your order details.
- Check the status of your order on the order details page by clicking on the link in your order confirmation email.
- Check the status of your package with the tracking link included in your shipping confirmation email.
If you confirmed your shipping address and the order status and you still haven't received your order after 48 hours, please contact our customer service team at https://help-center.sherpani.com/en-US.
Who do I contact for issues or questions about my order?
For questions about your order, go to the order details page using the link in your confirmation email. If you have additional questions or experience an issue with your Buy with Prime order, contact us at https://help-center.sherpani.com/en-US.
