FAQ

We are here to help with any questions or concerns.

Frequently Asked Questions 

International Orders 

For international orders please note that extra fees may be applied. This includes fees associated with customs, duties or other import taxes a country may have. At this time, the customer is responsible for any additional fees that may be applied to the purchase by the country the item is being shipped to.

Order Modifications

After an order has been submitted, Sherpani is unable to make any modifications. If you would like additional items, a separate order must be placed. If you would like to switch items, the order will need to be cancelled (if possible due to time passed from when the order was placed) by a customer service specialist and a new order will need to be placed.

Tracking

To track your order: after your order has been placed you will receive a confirmation email with your order ID number (keep this number for your records.) When your order has shipped you will receive an additional email with tracking information to follow the delivery of the order.

If you would like further assistance please call us at : (720)-214-2194 or email us Service@Sherpani.com. If it is after store hours please leave a message and contact information for us to call you back. 

Thank You, 

Sherpani Team