Returns & Exchanges
*We are unable to make price adjustments to past orders
**Items discounted 40% off or more are FINAL Sale
Returns
To return something purchased from Sherpani's website, please check here:
https://sherpani.loopreturns.com/#/
ATTENTION Customers!
Return update as of 9/16/24: If the above system generates an ERROR message, you're not alone. We sincerely apologize for any inconvenience. Please email service@sherpani.com with your order number and the name of the product(s) you wish to return. We are happy to help you manually while we work out the bug in our automated system.
Exchanges
If you would like to exchange your product for another, please return your item for a full refund and place a new order at the same time. Placing a new order right away ensures that you will receive it quickly and the product will still be in stock.
Return Policy
Sherpani's return policy states: all products purchased from Sherpani's website or store, come with a 30-day money back guarantee from the date of purchase. All items must be in the condition you received them in, with original tags attached. The cost of the return shipping label will be deducted from the order refund.
International Orders: At this time we are unable to accept returns or exchanges for international orders. All international orders are final sale.
For purchases made through a 3rd party or retail stores- please make your return or exchange at the original point of purchase. Consult the third party about where to return your product.
If you need further assistance please email Service@Sherpani.com.
