Our Lifetime Warranty covers the workmanship and materials against defects for the entire life cycle of the product. During this period, if the product is covered by the warranty, we will repair or replace it at our discretion. Contents of your bag, clothing, normal wear and tear, abuse and cosmetic wear are excluded from the warranty. "Lifetime" is defined as the normal lifetime of the product, not the purchaser's lifetime (the lifetime of the product is usually one year after the product has been discontinued, or is obsolete.)
Sherpani can only warranty products that have been purchased directly from Sherpani, and you may be asked for proof of purchase. If you purchased your bag from another retailer, you must return your bag to that retailer. They may have their own policies in place to deal with damaged product, and therefore, has the obligation to remedy the problem.
To submit a Warranty claim please email Warranty@sherpani.com with the following information
- An image of the bag in its entirety
- An image of the damaged area(s) on the bag
All claims will be responded to within 2 business days.
If we have determined the Sherpani product is defective, we will issue an online gift card equal to the value of the defective bag so you can select an equivalently priced replacement bag. The gift card will expire after 60 days from the issue date.
We build our products to last over extended periods of use, but inevitably everything wears out. Fabrics and moving parts will deteriorate, fade, and wear out over time. All bags will suffer from differing degrees of wear-and-tear, depending upon use. Bags used by a traveling salesperson will, in comparison, degrade faster than bags used by someone who travels 1 to 2 times a year.
By taking care of your products you will ensure a longer lifetime for your bag. Use your best judgement when assessing whether your product is likely to be covered under our warranty. It may simply be time to replace it. We will cover your product against defect and malfunction until it has been used and worn out beyond reasonable repair.
This warranty does not cover normal wear and tear or the natural breakdown of colors and materials over an extended period of time and use. Accidents, improper care, and negligence are excluded. "Normal" wear and tear is caused by the expected use of the bag over an extended period of time. There are a few factors that determine the end of a product's "life" including: (1) Fabric : fabric makes up 90% of most Sherpani products. If the fabric is discolored, degraded, de-laminated or deteriorated we may determine this to be end of a product's "life." (2) If a major component fails due to years of use (such as a handle, wheel, strap or zipper) we may deem the product to have met its full life cycle.
Defects in materials or workmanship are covered for the practical lifetime of the product. Materials refers to zippers, buckles and fabrics, etc. Workmanship refers to seams and construction. Damage such as rips, tears, abrasions or UV degradation, misuse, neglect or airport damage is not covered under our warranty.