Customer service is great. But this bag has a flaw
"I both this bag after having several Sherpani bags. All very satisfactory. I wanted this one so I can lug an iPad with a keyboard. It's great except for one thing. The big front pocket is unlined and the back of the two little pockets protrude into it. That means you can break a nail reaching into it. I hope Sherpani changes it up because otherwise it's a great bag."
